What is the BIS Care App ? A Comprehensive Guide

Overview

In today's digital world, all consumers surely want quick and extremely reliable ways to verify the quality as well as the authenticity of products before making a purchase. In order to make this process much easier, the Bureau of Indian Standards (BIS) has launched the BIS Care App, a mobile application that is specifically designed to help consumers verify BIS-certified products, check hallmark jewellery details, access certification information, and lodge complaints against non-compliant products.

The BIS Care App serves as a powerful tool for promoting transparency, consumer protection, as well as product quality in India. Whether you want to verify an ISI-marked product, check a CRS registration number, authenticate hallmarked jewellery, or report misuse of a BIS mark, the app provides all these services at your fingertips.

In this guide, we will explain what the BIS Care App is, its key features, benefits, download process, and how consumers and businesses can use it in an effective manner.

What is the BIS Care App?

The BIS Care App is basically the official mobile application developed by the Bureau of Indian Standards (BIS) in order to help consumers verify certified products and access various BIS-related services. 

• The app allows users to check whether a product is genuinely certified by BIS and complies with the applicable Indian Standards or not.
• Through the BIS Care App, users can verify ISI-marked products, CRS-registered electronic goods, hallmarked jewellery, and other BIS-certified products.
• The application also provides access to various consumer complaint services, product recall information, BIS standards, as well as complete certification details.
• The app is available for both Android as well as iOS users and can be downloaded free of cost from the Google Play Store and Apple App Store.

Why is the BIS Care App Important?

With the increasing availability of substandard products in the market, consumers often find it quite difficult to determine whether a product genuinely complies with quality as well as safety standards. The BIS Care App bridges this gap by providing instant access to official BIS certification information.

The application also helps consumers to make informed purchasing decisions, promotes transparency in the marketplace, and strengthens consumer protection. For businesses, it enhances trust in BIS-certified products and encourages compliance with Indian quality standards before selling legally in India.

Key Features of the BIS Care App

The BIS Care App offers several useful features for consumers, manufacturers, importers, as well as various other stakeholders dealing with the notified products in the Indian market. Here are some of the key features of the BIS Care App: 

• Verify ISI-Marked Products
  Consumers can verify the authenticity of products that are carrying the ISI Mark by entering the license number that is displayed on the product or packaging. The app instantly displays the certification details about the product.
• Verify CRS Registration
  The app allows users to verify electronic and IT products that have been registered under the Compulsory Registration Scheme (CRS). This feature also helps consumers to confirm whether products comply with applicable BIS standards.
• Verify Hallmarked Jewellery
  Consumers can also check the authenticity of gold jewellery by entering the Hallmark Unique Identification (HUID) number. The app provides complete details regarding purity, jeweller information, as well as the hallmarking status of the same.
• Lodge Consumer Complaints
  If consumers find any substandard products, misuse of BIS marks, or any quality-related issues, they can file complaints directly through the app for further action by BIS authorities.
• Product Recall Information
  The BIS Care App provides complete information about products that have been recalled due to safety concerns or non-compliance with quality standards, eventually helping consumers to avoid purchasing products that are unsafe.
• Access BIS Standards and Information
  Users can access complete information related to BIS standards, certification schemes, laboratories, as well as other regulatory resources through the application.

How to Use the BIS Care App?

Using the BIS Care App is absolutely straightforward and does not require any kind of technical expertise. If you are looking for answers to common queries such as “BIS Care App download”, here are the steps that you must follow:

Step 1: Register and Log In

Install the application and register using your mobile number. Complete the OTP verification to access the services of the BIS Care App.

Step 2: Choose the Required Service

Select the service you wish to use, such as:

• Verify ISI License
• Verify CRS Registration
• Verify HUID
• File a Complaint
• Check Product Recall Information

Note: if you don’t know whether the product whose details you are seeking actually requires a certification or not, check your product’s eligibility for a BIS certification today with Brand Liaiosn’s free CYE tool! 

Step 3: Enter Product Details

Input the license number, registration number, or HUID that is usually displayed on the product or packaging.

Step 4: View Certification Information

The app will display certification details, product information, manufacturer details, and compliance status of the product, the details of which are entered.

If you need specific information about any BIS certification type, you can also download the comprehensive compliance guide for the same by clicking here: Guidebook for BIS certification.

Step 5: Report Issues if Necessary

If you find discrepancies or suspect any kind of misuse of a certification mark, you can submit a complaint directly through the app.

Latest BIS Care App Updates in 2026

The BIS Care App continues to evolve with new features as well as improvements that are mainly aimed at enhancing consumer protection and simplifying access to BIS-related information. 

• In 2026, the application offers improved verification tools for ISI-marked products, CRS registrations, as well as hallmarked jewellery, making product authentication faster and much more user-friendly.
• The app also provides enhanced complaint management features, allowing consumers to report issues and track complaint status in a more effective manner.
• Users can also access updated information on product recalls, BIS standards, certification schemes, and regulatory developments through the platform.
• Additionally, BIS has even strengthened its digital outreach by providing real-time notifications related to policy updates, Quality Control Orders (QCOs), compliance requirements, as well as consumer awareness initiatives. 

These updates make the BIS Care App an absolutely essential tool for both consumers as well as businesses who are seeking reliable information about product quality, certification, and regulatory compliance in India.

Brand liaison: Helping Businesses with BIS Compliance in India

Brand Liaison is the top BIS certification consultant, having served the industry for more than a decade. We have the expertise as well as professional experience in helping businesses domestically and internationally to seamlessly manage Indian market compliance and sell legally in the Indian market. Here is why businesses across India prefer to work with Brand Liaison, the best BIS registration agent in India:

• We provide cost-effective compliance solutions for the Indian market.
• We offer tailored certification solutions catering to varying industry/business/product category requirements.
• Simplified solutions and technical assistance help businesses manage compliance easily.
• We offer professional consultancy and dedicated guidance to simplify certification procedures.
• An instant eligibility assessment report through the free CYE tool offers valuable insights, helping businesses to become ready for the market. 

Connect with Brand Liaison today and understand Indian market certifications easily. Start your journey for worry-free compliance and navigate the regulatory requirements for selling legally in India.

Conclusion

The BIS Care App is definitely a powerful digital tool that has been developed by the Bureau of Indian Standards (BIS) in order to promote transparency, consumer protection, as well as product quality in India. Whether you want to verify an ISI-marked product, check the authenticity of hallmarked jewellery, validate a CRS registration, or register a complaint against a non-compliant product, the app provides quick and absolutely reliable access to essential BIS services.

As India continues to strengthen its quality and compliance ecosystem, the BIS Care App has become an essential platform for anyone who is mainly looking to verify product authenticity and stay connected with the latest BIS developments. Along with the same, taking help from professional consultants, Brand Liaison, also helps in easily navigating the regulatory landscape.